Reserving Items
Items will be reserved upon receipt of a signed contract and a 50% non-refundable retainer. The remaining balance is due 14 days prior to pickup/delivery. You must be 18 years of age to sign the rental agreement and a valid ID is required.
A valid credit credit must be kept on file.
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Event Styling
Tides Crossing can bring your vision to life. We love to style our inventory items in coordination with your ideas and the event location.
On-site consultations and styling services are available for an additional fee.
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Minimum Order
Our minimum order for delivery is $300 plus delivery fees. There is no minimum required for orders being picked up.
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Delivery
Delivery rates begin at $80 (local) and vary according to distance and order contents. Additional fees may be charged for travel expenses for out of town locations requiring overnight lodging by the delivery team.
Delivery does include set up or general placement of large furnishings only.
Delivery does not include set up or styling of other items.
Please have all items ready for return pickup at the agreed time, in their original packaging and containers.
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Will Call
You must have proper transportation to safely transport all pickup items. An enclosed truck or U-Haul type rental is strongly encouraged for furniture and large items. Customer is responsible for supplying their own moving supplies including tie-downs and blankets.
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Candle Use
Although we love the look of real candlelight, not all of our candle holders are wax friendly.
Real flame candles are NOT permitted in terrariums, hurricanes, lanterns, glass cylinder holders, or birch log holders, unless specifically noted in the item description. Non-flame items returned with wax residue will be considered damaged.
Flameless candles are provided for your convenience with most of our holders.
Real flame tealights or glass cup votives may be used in votive holders.
Real flame candles are permitted in brass and glass taper candle holders. We highly recommend dripless taper candles, as you are subject to cleaning fees.
Tealights, glass cup votives, and dripless tapers can be provided for an additional fee.
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Caring For Items
For outdoor events, we suggest having an alternate plan in case of inclement weather.
All items must be protected from weather and may not be left outdoors overnight.
All inventory must returned free of wax residue including but not limited to candlesticks, lanterns, votives, and table tops. We highly recommend dripless or flameless candles to avoid wax cleaning fees.
China, glassware, flatware, and serving pieces should be rinsed only to avoid damage caused by food acidity.
Please do not put these items in a dishwasher. We will clean them upon return.
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Security Deposit & Damages Policy
We understand that accidents happen and will work with you to resolve any issues as quickly as possible. Since many of our items are irreplaceable, we require a 25% refundable security deposit 14 days prior to your event. If all items are returned without damage, the security deposit will be refunded within 7 days. Customers are responsible for the repair/replacement costs of items damaged, lost, or stolen. Burns, stains, wax, and other damages will be assessed and charged accordingly. Damages and loss exceeding the deposit will be billed to you at a rate of 5 times the rental fee.
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Changes & Cancellation Policy
Changes may be made to your order up to 14 days prior to event based on availability.
We allow cancellations up to 30 days prior to your event. Should you choose to cancel before this time, you will not be charged the remaining balance. Events cancelled with less than 30 days notice will be charged in full.
Please note that the 50% initial payment (retainer) is non-refundable.
We do not issue refunds for inclement weather. Please have an alternate plan in place, as we reserve the right to refuse to release items for outdoor events.
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